Terms and Condition
- Usage Area
- Required Documents
- Vehicle Use
- Fuel Policy
- Late Return
- Cancellation Policy
- Damage & Insurance Policy
- Service Charges and Government Taxes
- Mileage Policy
- Refund Policy for Unused Services or Fuel
- Accepted Payment Methods
- Customer Agreement
The vehicle may only be driven within the island of Bali, Indonesia. Taking the vehicle outside the island (e.g. via Gilimanuk or Padangbai ports) is strictly prohibited without prior written approval from the company. Violation of this rule will result in a fine of up to IDR 10,000,000.
The renter must present:
- A valid passport
- A valid driving license (foreigners must have an international driving license)
These documents must be shown during vehicle handover and contract signing.
The vehicle must be used only on paved public roads. Strictly prohibited actions include:
- Driving on beaches or sandy areas
- Racing, drifting, or reckless driving
- Off-road driving (mountains, dirt roads, etc.)
- Driving under the influence of alcohol or drugs
- Letting unauthorized persons drive the car
- Violating traffic laws or endangering the vehicle
The renter is fully responsible for any damage or penalty caused by misuse
The vehicle must be returned with the same fuel level as when delivered. Shortages will be charged based on refuelling costs.
Late returns will incur a charge of 10% of the daily rental rate per hour, regardless of whether prior notice is given.
If the vehicle has been used, the cancellation will incur a 50% charge of the total rental fee.
All vehicles are covered by basic car rental insurance, which only covers the rental vehicle itself (not third-party liability).
- For minor damage (e.g., scratches, small dents): IDR 400,000 per spot
- For major damage: renter's maximum liability is IDR 15,000,000
Costs exceeding IDR 15,000,000 will be covered by insurance
Insurance does not cover damage to third-party vehicles, property, or personal injury.
All rates are inclusive of service charges and government taxes. No hidden fees.
Unlimited mileage is allowed within the island of Bali only.
No refunds for:
- Unused fuel left in the vehicle
- Unused additional services (e.g., driver, baby seat) after a booking is confirmed
- Early return of the vehicle
- Rental fees are based on rental duration, not usage.
We accept payments via Cash (IDR.) and Credit Card (Visa or MasterCard).
By proceeding with the booking, the customer confirms and agrees to all terms and conditions listed above, including penalties and liability policies.
Privacy Policy
We collect customer personal information such as passport copies and driving licenses solely for administrative purposes, including processing car rental agreements, creating invoices, and verifying the identity of renters.
This information is securely stored and only accessed by authorized staff of the company. We do not share or sell customer data to third parties. Your privacy and data security are our priority.
By booking a vehicle with us, you agree to the collection and use of your data for these limited purposes. If you have questions or concerns about your privacy, please Contact Us.
